Following an earlier announcement by its Group Chief Executive Officer, Tony Fernandes, AirAsia has announced that a processing fee for Malaysia for bookings made from October 1, 2019 will be lifted to continue the flight.
The cancellation fee applies only to reservations made for flights to and from Malaysia. For other countries such as Thailand, Indonesia and the Philippines, the processing fee will be waived by December 31, 2019.
AirAsia explained that the processing fee is used for ongoing administrative, maintenance and development costs of AirAsia's online systems to ensure a safe and secure backup environment. The low-cost carrier says they will fully absorb this cost in advance.
According to the president of AirAsia Group (Bo Airlines), Bo Lingam, "AirAsia is a synonym for affordable air transportation, and we hope that by doing so we will remain true to our promise – now we can all fly. We think this is especially important now with higher charges for passenger services (PSCs) at klia2. We want to reduce travel costs so that our guests do not suffer, and we believe that everyone helps. "
He also said "With Visit Malaysia 2020 next year, we hope this will also encourage more people to travel to and from Malaysia. We want to make this an incredible success."
At the time of writing, the processing fee is still paid for bookings made for flights departing on 1 October. Depending on the destination, the processing fee can be increased to RM24 per package for a return trip from Kuala Lumpur to Haneda, Tokyo. For a group of four passengers, this is a total of RM96 in processing fees for a return trip. If you want to pay without any additional fees, AirAsia encourages its customers to use their MasterPack BigPay preparation.[ SOURCE ]