Intelligent application to measure subscriber satisfaction «Sharjah Electricity»

Sharjah (Union)

The Sharjah Electricity and Water Authority (SEWA) has announced the launch of an index to measure customer satisfaction and receive feedback on services provided to them at all of the Authority's service centers and major buildings, and to link it directly with the President's Office of the Authority, in accordance with the instructions of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Member of the Supreme Council and Governor of Sharjah. , The need to facilitate citizens and residents, and to receive their feedback, and to provide services as quickly and as effectively as possible.
Dr. Rashed Al-Leem, president of the Sharjah Electricity and Water Authority, said the application aims to receive feedback from reviewers and determine their satisfaction with the service experience after it is completed, in addition to identifying their views and rating. the quality of services provided through customer service centers. Communication, which is evaluated and classified according to standard and standard criteria to determine customer satisfaction levels, and provides comprehensive solutions to develop and upgrade services to their needs and requirements.
He pointed out that a follow-up performance assessment was conducted throughout the day and followed up personally, using the smart application, which was directly linked to the Office of the President of the Commission. Monitor public feedback directly to enhance public confidence in the Authority.